Return & Refund Policy

Last updated October 30, 2026.

We want you to love your Huppy experience. If your order has been processed but has not yet shipped, we are happy to cancel it and issue a full refund.
If your order has already shipped, you may return the item within thirty days of purchase for a full refund. The item must be unopened. Return shipping is not covered.

Subscription Renewals

Subscription renewals cannot be returned once they have shipped. We are always happy to cancel a subscription renewal before it leaves our warehouse for a full refund. To avoid unwanted shipments, please make sure to cancel your subscription before your next renewal date.

Shipping Protection

At checkout you can add Shipping Protection for $4.95. It's optional and offered by Huppy. If your protected order is lost, stolen, or damaged in transit, we'll give you a full refund, including the $4.95 protection fee.

What's covered
Orders that are lost, stolen, or arrive damaged on the way to you.

What's not covered

  • An incorrect or incomplete address entered at checkout
  • Packages that are refused or go unclaimed
  • Shipping delays, including normal carrier delays, when the package still arrives
  • Claims reported outside the claim window below

How to file a claim
Email us at hello@behuppy.com within 14 days of your delivery date. If tracking shows no movement or the package never arrives, contact us within 30 days of the ship date. Please include:

  • Your order number
  • A short description of what happened
  • Photos, if your order arrived damaged

Once your claim is approved, we'll issue a full refund, including the $4.95 protection fee, to your original payment method. Please allow five to seven business days for it to appear in your account.

Good to know

  • If your order arrives safely, the $4.95 Shipping Protection fee is non-refundable.
  • You can add one Shipping Protection per order, and it covers that order only.
  • Subscription renewals aren't covered.
  • No protection? You can still reach out to hello@behuppy.com, and we'll review each case individually.

How to Start a Return

Please contact our customer service team before sending anything back. We will provide you with a Return Merchandise Authorization number, which is required for processing your return.

Important: Your Return Merchandise Authorization number must be printed clearly on your return label so our warehouse can identify your return upon receipt.

Once you receive your Return Merchandise Authorization number, please send your item to:

Attn: Huppy
3940 E Craig Rd
Suite 103
North Las Vegas NV 89030

After your return is received and reviewed, we will issue a refund to your original payment method. Please allow five to seven business days for the refund to appear in your account.